CTI Data Connector 4

Enterprise Edition

Opera Bug

Contents | Index

• Using this tutorial
• Software Update
  • Update Version 3 to 4.x
• Part I - learning the basics
  • About Part I
• Introduction
  • Start the Application
  • Welcome Screen
  • Minimum Configuration Settings
  • Taskbar - Control Basic Functions
    • Blue Icon - Left Mouse Click
    • Blue Icon - Right Mouse Click
    • Red Icon - Left Mouse Click
    • Red Icon - Right Mouse Click
  • First Steps
  • Navigation within the Control Centre
  • Phone Simulator
• Make Phone Calls
  • Outgoing Calls
    • Format of a Telephone Number
    • Necessary configuration settings for outgoing calls
    • Dial with the Phone Book
    • Dial with a Hotkey
    • Dial within the Browser
    • Dial with a Hyperlink
    • Dial with the Clipboard
    • Redial - using last called phone number
    • Quick Dialing and Phone Keypad
    • Dial using Call History list
    • Dial with the Telephone Set
    • Dial by starting an EXE file
    • Signal Call with Desktop Notification
    • Signal Call with Call Details
    • Telephone Note and  Activities
  • Incoming Calls
    • How does the caller identification work?
    • Necessary configuration settings for caller identification
    • Signal Call with Desktop Notification
    • Signal Call with Call Details
    • Telephone Note and  Activities
    • Missed Calls (red icon)
  • Transfer a Call
    • Announced Transfer
    • Blind Transfer
• Configuration Wizard
  • Introduction
  • Select Language
  • TAPI device driver , Hotkey, Expert Settings, Browser Dialling
    • TAPI Driver
    • Configure Hotkeys
    • Configure dial options for Browser
  • Expert Settings
    • TAPI Configuration
    • Help and Welcome
    • Development API
    • Miscellaneous Settings
  • Configuration of the PBX and Caller Identification
    • PBX Configuration
      • Dialing Rules
      • Dialing Rules for US / Canada
    • Configuration Caller Identification
    • Search in Internet phone books
  • Configuration of Databases
  • Configure Microsoft Outlook / Exchange
  • Do not add area code
  • Configuration Call Notification
  • Configuration for Special System Environments
• Service Programmes
  • Show License Information
  • Apply Activation Key
  • Formatting of Phone Numbers
  • Format Phone Numbers on the Server
  • Error Protocol
  • Phone Simulator
• Installation
  • Single User Installation
    • Install the application on the local PC
    • Minimum Configuration Settings
  • Network Installation
    • Copy all files to the server
    • Server Setup
    • Workstation Setup
    • Distribute Client Setup
      • cdcepconfig.dat - node [ClientConfigExt]
        • CallerIDOwnerTel
        • CallToEXE
        • ClipboardWaitTime
        • DailyRefresh
        • DialDirectory
        • DialViaFile
        • DisplayCallerIDPBX
        • DontRemoveCallWhenNumChanged
        • DontShowInternal
        • DontSignalMissedCalls
        • EmptyCallerIDPBX
        • ExchangePWD
        • ExchangeUID
        • ExternalDigit
        • ExternalMinLen
        • FadeInbound
        • FadeIntens
        • FadeOutbound
        • FadeTime
        • FindLikeChecks
        • FormatNumbers
        • HelpType
        • HotKey
        • HotKeyEnabled
        • HotKeyModifier
        • Iconwithoutclient
        • IncomingCutPostfix
        • InternalNumberPrefix
        • IPProviderPostfix
        • Language
        • LastsForceSession
        • LastsForceUrl
        • LastUser
        • ListEntries
        • LogTapi
        • NoPermanentConnect
        • OpenOutlookContact
        • PresetIn
        • PresetMode
        • PresetOut
        • RaiseNumberChangedEvents
        • RegisterRequest
        • SaveCallOnlyOnce
        • SaveJobOnlyOnce
        • SetupTransferTimeout
        • sforce.Data Source
        • sforce.Jet OLEDB:Database Password
        • sforce.Jet OLEDB:System Database
        • sforce.Provider
        • SFORCE.PWD
        • SFORCE.UID
        • sforcePassword
        • sforceUser
        • ShowConfirm
        • ShowInbound
        • ShowInboundMode
        • ShowIntro
        • ShowOutbound
        • ShowOutboundMode
        • ShowQuickStart
        • Simulate
        • SuppMultiHits
        • SwitchExtension
        • TAPIDriverFakeNumber
        • TapiLine
        • TapiLineName
        • TSTapi
        • UseCallTo
        • WebDial
        • WindowsDialer
        • WizWasStarted
        • WriteXMLAlways
        • XMLDirectory
        • XMLEncoding
      • cdcepconfig.dat - node [ClientConfig]
        • Version
        • MaxVersion
  • Citrix / Terminal Server
    • Start installer package
  • Automated Software Distribution
  • Activate Product
    • Buy Serial Number
    • Online Activation
    • E-Mail Activation
    • Activation finished
    • Reinstall Software
  • Transfer license / Move to another computer
  • Installation FAQ
    • System Requirements - TAPI driver
    • Where do I find the TAPI driver?
    • How do I activate CTI Data Connector Enterprise Edition?
• Part II - Enhanced Features
  • Your CTI Data Connector Enterprise Edition License
    • Demoversion
    • Show License Information
    • Apply Activation Key
    • Deactivate a PC within a network
    • Transfer license / Move to a new computer
    • License Agreement
  • How TOs and FAQ
    • How can I print this Tutorial
    • How do I activate CTI Data Connector Enterprise Edition?
    • System Requirements - TAPI driver
    • Where do I find the TAPI driver?
    • I cannot select my TAPI driver in the configuration wizard
    • Minimum Configuration Settings
    • Troubleshooting - Outgoing calls
      • Necessary configuration settings for outgoing calls
      • Outgoing Call - never possible
      • Outgoing Call - wrong Prefix
      • Outgoing Call - Dial with Hyperlink not working
      • Outgoing Call - Postfix like # necessary
      • Outgoing Call - problem with Internal Number
      • Outgoing Call - Hotkey is not working
    • Troubleshooting - Incoming calls
      • Necessary configuration settings for caller identification
      • Incoming Call - never signalled
      • Incoming Call - wrong Prefix
      • Incoming Call - Caller Identification not working
      • Incoming Call - use address data stored in PBX
      • Incoming Call - wrong address information is displayed
      • Incoming Call - problem with Internal Number
    • Errors - Call Center Adapter
    • How do I send a log file?
    • Special requirements for Access database in a network environment
    • How to use the Called ID (my number) for caller identification?
    • How can I suppress the notification of internal calls?
    • How can I dial with an Hotkey?
    • How can I dial with an Hyperlink?
    • How can I speed up dialling?
    • How can I check my version number?
    • How do I uninstall CTI Data Connector Enterprise Edition
    • I found no answer for my questions
  • Developer SDK
    • Browser based application

© 2016 Mirage Computer Systems GmbH