Troubleshooting - Incoming calls

 

If incoming calls do not always or never work, firstly perform the following checks:

 

I cannot select my TAPI driver in the configuration wizard

•Necessary configuration settings for caller identification
•Incoming call - never signalled
•Incoming call - wrong prefix
•Incoming call - Caller Identification not working
•Incoming call - use address data stored in PBX
•Incoming call - problem with Internal Number

 

 

If the problem cannot be located, CTI Data Connector Enterprise Edition can log all events coming from the TAPI driver. Often wrong implementations of the TAPI driver or functions not implemented like call transferring are causing problems. Our support team can analyze the log file.

 

To send us a log file - see How do I send a log file?