System Requirements - TAPI driver
Contents
Telephone System
Find below an overview about different CTI architectures depending on the telephone system (PBX).
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To communicate with a phone system, either a CTI server (Third Party Solution) or the connection of the phone set to the PC (First Party Solution) is supported. For both systems a TAPI driver 2.x (also referred to as TSP) is mandatory. See details for TAPI - Where do I find the TAPI driver?
VOIP System within company network
| • | VOIP systems like Cisco Call Manager, Avaya, 3CX (pro version), Swyx, Innovaphone, Starface or ESTECH normally have a TAPI driver included |
| • | For Asterisk a TAPI driver is available from this vendor - http://www.xtelsio.com.  Comments |
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If your VOIP system does not come with a TAPI driver use one of the options explained for Cloud based PBX
Cloud based PBX
Often a cloud based PBX does not come with a TAPI driver. There are 2 options to connect CTI Data Connector Enterprise Edition:
| • | Use a softphone from Global IP Telecommunications Ltd (Ninja Pro) http://www.globaliptel.com. This software works with all SIP compatible phone systems |
| • | Use a SNOM SIP phone. You need additionally the TAPI driver for this phone - http://www.xtelsio.com (Xtelsio TAPI for Snom) |
| • | Use a Mitel/Aastra, Tiptel, Gigaset DX or Yealink phone. You need additionally the TAPI driver for this phone. - http://www.xtelsio.com (Xtelsio CTI Client) |
| • | For Skype or Zoiper you need additionally the TAPI driver for this phone - http://www.xtelsio.com (Xtelsio CTI Client) |
Traditional PBX
| • | Traditional PBX systems like Siemens For Siemens you can use TAPI 120 up to 8 PCs or above this number TAPI 170 or other TAPI servers, Alcatel or Wildix often require an additional TAPI server. |
| • | ISDN phones without a PBX are available with an inbuilt TAPI driver |
Please check firstly with your phone vendor about which solution meets your requirements and how you can install and configure the TAPI driver. You can open a support ticket if you do have the TAPI driver installed and CTI Data Connector Enterprise Edition has problems with making an outgoing call or receiving incoming calls.
Operating System
| • | Vista, Windows 7. Windows 8 requires CTI Data Connector Enterprise Edition version 4.0.3, Windows 10 starting with version 4.1 - all listed operating systems are supported in the 32 bit and 64 bit version. Windows 8 RT is not supported. |
| • | Windows 2008 or 2012 Server is required for a server setup |
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See also
Configure the TAPI driver within CTI Data Connector Enterprise Edition
Where do I find the TAPI driver?