Automatic Call Distribution for Salesforce

Test tool with custom data

PBX Test Tool can be used to test Mirage ACD for Salesforce with custom data from your own org.

PBX Test Tool for extension and data look up services

CustomData_PBXTestTool

ACD Cloud Service Endpoint URL

This field specifies about ACD for Salesforce Cloud Service base URL. Predefined on PBX test tool.

Salesforce Org ID from Mirage Cloud for Salesforce Portal

This field specifies about 18 character Salesforce Org ID exist in Mirage Cloud for Salesforce Portal.

PBX Token

This field specifies about PBX token generated from Mirage Cloud for Salesforce Portal.

PBX ID

This field specifies about PBX ID which exist on ACD for Salesforce Setup record.

Lookup Type

This field specifies about type of Lookup. like: Extension lookup, Data lookup, IVR lookup

Lookup ID

This field specifies about lookup Id which exist on lookup record. like: Extension lookup Id (AD9A83-09DA7E-E0A3C5)

Search Type

This field specifies about search type. like: Caller Id, Called Id, IVR ID

Search Type Value

This field specifies about search type value.

Example: We have selected search type as Caller Id then search type value will be Caller Id value. like: callerId = 031976354

PBX Test Tool for IVR look up service

CustomData_IVR_PBXTestTool