Automatic Call Distribution for Salesforce

The ACD for Salesforce service can be added to any phone system which can invoke a REST API web service. In case a phone system can only invoke EXE files, the EXE file then could call the web service.

Depending on the required functionality (call distribution, data lookup, IVR) there are different services available

•Call Distribution

•Data Lookup

•IVR Input - Display Record and Save

•Create a Task

•Create Event

To test the integration, use the PBX Test Tool