Automatic Call Distribution for Salesforce

Menu item: Manage Salesforce - Create PBX Token

 

•PBX System needs to create PBX token per PBX in order to call the ACD service. 

•This can be done in the Mirage Cloud for Salesforce Portal using the menu Create PBX Token.

• This PBX token will be part of the ACD service calls by phone system for security reasons.

•You can create PBX Tokens if you have one or more Mirage ACD set up in the Salesforce. 

•PBX Token is created and displayed and has to be used in the calls from the PBX.

•The PBX Token is not stored inside ACD.

•To have another PBX Token simply create a new one for the PBX Id.

 

 

Select PBX

 

Select the PBX for which you want to create the PBX token from the list of all available PBX.

 

CREATE PBX TOKEN

 

Click on the button to create PBX token.

 

PBX token will be created and displayed on the screen. Click on the Click To Copy Token link to copy the PBX token into the clipboard.