Automatic Call Distribution for Salesforce

This chapter explains with examples, how you use Automatic Call Distribution for Salesforce with specific phone systems.

The full feature set requires a phone system, where web services can be used to handle call distribution.

•3CX

•Amazon Connect

•Cloud or On-Premise PBX supporting SIP desk phone

•GoConnect Server

•Phone System supporting Web Service

•PMG

•Swyx

•Twilio