Automatic Call Distribution for Salesforce
This tutorial is an easy way to learn how to use Automatic Call Distribution for Salesforce.
It includes the Salesforce setup as well as the integration part of the phone system.
Automatic Call Distribution for Salesforce is also mentioned with the abbreviation ACD for Salesforce in this documentation.
Automatic Call Distribution for Salesforce includes 3 different feature sets
•Call distribution based on Salesforce data •Lookup data in Salesforce •Display data based on IVR input (requires CTI Data Connector for Salesforce) •Write back data to Salesforce, e.g. create an event or task
The phone system must be able to process web service calls. |
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recently added
•Save values from an IVR input or any other text input in Salesforce (configurable)
•Integration of Audio Link and Archive Service
•Create a Task or Event- e.g. caller books a meeting through the phone system
•Any Cloud or On-Premise PBX with SIP desk phones
Copyrights and Trademarks
Copyright © Mirage Computer Systems GmbH. All rights reserved.
Information in this document is subject to change without notice. The software described in this document is furnished under a Master Subscription Agreement. The software may be used or copied only in accordance with the terms of those agreements.
This documentation and the accompanying materials are for informational purpose only and property of Mirage Computer Systems GmbH Information in this document is subject to change without notice. The names of companies, products, people, characters, and/or data mentioned herein are fictitious and are in no way intended to represent any real individual, company, product, or event, unless otherwise noted.
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or any means electronic or mechanical, including photocopying and recording for any purpose other than the purchaser’s personal use without the written permission of Mirage Computer Systems GmbH.
All products and company names mentioned herein may be the trademarks of their respective owners.
Website: https://www.mirage-systems.de
Automatic Call Distribution for Salesforce Version: 2.4
This document was updated: 1/16/2025
