Unaric Voice 

Modification history version 6.4 - Winter 2021  (10/2020)

 

Sales Classic / Service Cloud / Lightning

•Option to save the call result group on an own field in tasks

•Inbound call - show a custom object instead of contact / account / lead

•Inbound call - search in custom object but show contact / account / lead instead

•New option to dial using E.164 format - [+] [country code] [subscriber number including area code]

•Safe the phone note in Chatter or Feed

•New Permission Sets

 

 

 

 

Call Center Configuration

 

•Amazon Connect configuration

•Sipgate - Show user list in API configuration

•Configure E.164 format

 

 

 

Cloud Contact Center - Amazon Connect

•Integration in Amazon Connect including Browser based phone, Audio recording and call distribution based on Salesforce data

•Amazon Connect SoftPhone for Windows and MAC as a desktop application

 

Connector

•Integration in Cloud Contact Center of Amazon Connect

•Audio recording for Amazon Connect

•Amazon Connect SoftPhone by Mirage for Amazon Connect users

•Support of Browser Phone (WebRTC) of Sipgate

 

 

API

•API for in- and outbound calls