Unaric Voice
You can add custom fields to activities. As these fields are not always required and custom fields for activities have limitations, you can select the fields you need.
Voice Call - Activity object (Task)
•Call Hold Time (s) - records per call how many seconds the call was in hold state
•Call Ring Time - records per call how many seconds the call was in ring state
•Call Duration (total) - summary of Call Hold Time + Call Ring Time + Call duration (time spent on the active call)
•Add incomplete call history TAB - adds a tab in the Activity object to complete missing mandatory call information later
•Call Result Group - if enabled, the selection in the Call Result Group is saved in the activity
•Call Transfer Type - if enabled, it protocols if a call was transferred (Blind Transfer, Consulted Transfer)
•IVR ID - protocols the data typed in the IVR, e.g. Case Number - requires Automatic Call Distribution for Salesforce
•Call Start time (Hour) - if enabled, you can create a report about peak times of calls (Calls - Inbound / Outbound Per Hour)
•Call Campaign - stores the Power Dialer Call Campaign through which the call was made
•Queue Information - if enabled, shows the queue name through which the call was made (inbound and outbound)
•Call id from PBX - stores the call id that comes from the Phone System
•Call Transfered To - stores the target to which the call was transferred to
Call Recording for MS-Teams - Activity object (Task)
•Correlation ID - stores the ID which is used to map call recordings
Ms-Teams Web Meeting - Activity object (Event)
•MS-Teams Meeting ID - creates the MS-Teams Meeting ID field on the Event object when the "Protocol MS-Teams Meeting" option is enabled in the MS-Teams Meeting object lookup
•Office 365 User ID (Lead, Contact, User object) - creates the Office 365 User ID field on Lead, Contact, and User objects; also created automatically when the "Protocol MS-Teams Meeting" option is enabled in the MS-Teams Meeting object lookup
Tick the field you want to add and click on the button: Create Fields.
Then add the fields on the Task Page Layout
It is highly recommended to add all fields . Only if the task object has no more fields available, select only the fields you need.
The fields are visible on the administrator and standard profile only. If other profiles should use the fields, add the permission set.
•Add for all users the permission set: Mirage CTI Additional Task Fields
Note
The permission set will be automatically added to all users assigned to a Call Center configuration, once the permission set was created.
