Unaric Voice 

Modification history version 6.3 - Spring 2020 - (6/2020)

 

 

Sales Classic / Service Cloud / Lightning

•Search for internal extensions by user name in the dial field and while doing a call transfer

•New option to configure outgoing phone lines using a dial command

•Inbound call - display last open case or last open opportunity

•Automatic Call Distribution based on Salesforce data (requires Automatic Call Distribution for Salesforce) - contact sales@mirage-systems.com for more information.

•Permission Sets for Standard and Admin users

•New connector for Sipgate Cloud PBX supporting also Software Phone for MAC.

•Specify a Record Type for call activities. This allows you to make a separate Page Layout for calls, so that the standard activity does not have the call specific fields like call duration or call result

•Option to save internal calls

 

 

Call Center Configuration (only extended configuration ***)

•Configure outgoing phone lines

•Configuration: display last open case or last open opportunity

•Configuration: Specify a Record Type for call activities

•Configuration: save internal calls

 

Connector

•New Connector to Sipgate using RestAPI - supports Windows and MAC Software phones and mobile devices

The legacy Call Center Configuration is no longer supported. It is mandatory to use the Extended Call Center Configuration

 
 

Sales Classic / Service Cloud / Lightning

•Extended logic to detect if call is internal

•Missed Call e-mail - New configuration to send e-mail to object owner or to the person who missed the call (extension owner)

•Follow-up task - select one day, one week, one month

•Updated Links for the support center on the system information page

•Define the sort order for Follow-Up task options

•The missed call E-Mail has now the phone number without the outside prefix

•Smart Assign makes suggestions even if records are already assigned
 

Lightning

•Omnni-Channel - if Omni-Channel is offline then CTI presence state is set to Online

 

Sales Classic / Service Cloud / Lightning

•Omni-Channel - If there are multiple presence states with the same reason codes in Unaric Voice, this caused a bug in displaying the presence state in the utility bar when synchronizing with Omni-Channel

Lightning

•Es wird verhindert, dass ein Dashboard / Auswertung zu einem Anruf zugewiesen werden