Unaric Voice
Modification history version 7.7 - Winter 2025 (12/2024)
MS Teams - Mirage Connector
MS Teams for landline calls with Direct Routing or Microsoft Calling Plans.
Release Highlight - Protocoling Microsoft Teams Web Meetings in Salesforce
The Unaric Voice enables seamless protocoling of Microsoft Teams web meetings directly within Salesforce. This integration ensures that all meeting details are captured automatically, saving time and enhancing team productivity by consolidating meeting records within your Salesforce environment.
By protocoling Teams web meetings into Salesforce, you benefit from:
Efficient Record Keeping: Automatically capture and store meeting data for future reference.
Improved Team Collaboration: Centralized meeting logs help keep all stakeholders informed and enable better follow-ups.
Time-Saving: Eliminate manual data entry by having meeting information captured in real-time.
•Protocoling Microsoft Teams Web Meetings in Salesforce
•Office 365 Authentication - Improving security by requiring authentication
•MS-Teams Call Queue - Feature to synchronize MS Teams call queues with Salesforce, supporting individual queue configuration.
Some of the new features require the Mirage MS-Teams Connector Premium
Additional call information
•Call Source - Create a list of Call Sources, pairing names with phone numbers, to display a specific name along with the called number in the CTI Data Connector.
•
Integrate mobile phones
Use mobile phones without a telephone system. Contact sales@mirage-systems.com for more information.
Salesforce ICU Release
Version 7.7.047 is required for the Salesforce Summer release to enable the ICU Locale Formats Release Update update - https://help.salesforce.com/s/articleView?id=000380618&type=1
Install Update
•Update installation step by step
