Unaric Voice 

Modification history version 7.4 - Winter 2024 (12/2023)

 

 

 

Live Agent Status Dashboard

 

•Limit displayed data to specific Call Center Setups, e.g. teams or countries

 

 

Wallboard

 

•New icon for live view

•Drill into details of all ongoing calls

•Limit displayed data to specific Call Center Setups, e.g. teams or countries

•Determine which KPIs are displayed on the wallboard

 

 

 

MS Teams - Mirage Connector

 

MS Teams for landline calls with Direct Routing or Microsoft Calling Plans.

 

•Phone Book - search for queues

•Transfer Calls - option to forward the call to a queue

 

 

Configuration

•Minimum waiting time until the next call can be made

 

•Queue Logic when no agent is available

 

•Domain for Internal calls - calls using the e-mail address are now signaled with the e-mail address of the user.

•After logout, the phone line selection is remembered and used when the user logs in again.

•Azure re-authorization is no longer required for cloned Phone System Setups.

 

Power Dialer
 

•Supports now importing Accounts from a Salesforce campaign

 

 

Other changes

 

•Configuration to limit how often a user can extend the wrap-up time in the Unaric Voice SoftPhone.

•Configuration to choose if you want to enable auto-population of fields with values from the call while creating a record (Account, Contact, Lead, Case, etc.)