Placetel CTI für Salesforce
Salesforce license
The Salesforce Professional, Enterprise, Unlimited, Developer Edition, a force.com or App Cloud license is required for the call center functionality. It works with the Sales / Service Cloud in Classic and Lightning Experience.
Installation of custom fields and custom objects
Standard Objects
The managed package installs the following custom fields in standard objects.
Object |
Field Label |
API Name |
Installed with Package |
|---|---|---|---|
Activity |
Call Duration (total) |
Mirage_OpenCTI_TotalCallDuration__c |
no - see add additional fields |
Called ID |
Mirage__Mirage_OpenCTI_CalledId__c |
yes |
|
Call End |
Mirage__Mirage_OpenCTI_CallEnd__c |
yes |
|
Caller ID |
Mirage__Mirage_OpenCTI_CallerId__c |
yes |
|
Call Hold Time |
Mirage_OpenCTI_CallHoldTime__c |
no - see add additional fields |
|
Call Ring Time |
Mirage_OpenCTI_CallRingTime__c |
no - see add additional fields |
|
Call Start |
Mirage__Mirage_OpenCTI_CallStart__c |
yes |
|
Internal Call ID |
Mirage__Mirage_Call_ID__c |
yes |
|
User |
CTI Data Connector Login ID |
Mirage__Mirage_OpenCTI_OwnLoginId__c |
yes - see own login ID |
Custom Objects
The managed package installs the following custom objects.
Object |
Purpose |
|---|---|
Mirage Call Center - Call Wrap Up |
Call Center Configuration - Call Wrap Up |
Mirage Call Center - Dialing Option |
Call Center Configuration - Dialing Options |
Mirage Call Center - Expert Setting |
Call Center Configuration - Expert Settings |
Mirage Call Center - Presence State |
Call Center Configuration - Presence State |
Mirage Call Center - Setup |
Call Center Configuration - Main Setup Page |
Mirage Call Center - SoftPhone |
Call Center Configuration - Softphone |
Mirage Call Center - User |
Call Center Configuration - Add Users |
Mirage Call Center - Workflow |
Call Center Configuration - Workflows |
Mirage Call Center - phone line |
Call Center Configuration - Outgoing phone lines |
Mirage_AgentLoginProtocol |
Activates time tracking feature via presence state |
Remote Site Settings
Adds a record in remote site settings: Mirage_Remotesite
