Placetel CTI für Salesforce

Find below a step by step guide how to install the application including the connectors to a phone system.

Proceed with the installation in the sequence described below.

•System Requirements

•Install CTI Data Connector SoftPhone application

•App Launcher- start the configuration

•Call Center Configuration

•Assign a user to a call center configuration including license assignment (extended call center configuration)

•Assign a license to users (legacy call center configuration)

•Customize SoftPhone Layout

•Configure Lightning

•Live Agent Dashboard

•Customize page layout

•Phone connector installation

•Mondago GoConnect Server installation

•Mirage MIA Phone installation

•Browser configuration

•Minimum Configuration Settings

•Browser Support

•Check CTI Data Connector SoftPhone

In case you experience problems during installation or during operating, the checklist for Errors - CTI Data Connector SoftPhone / Installation gives answers to problems which can typically occur during installation.