Automatic Call Distribution for Salesforce

Menu item:  Manage Salesforce

The Manage Salesforce can be used by Users to do the Salesforce connection, Add Secret key and Create PBX Token.

•Salesforce Connection - Used to connect Salesforce to ACD so that Salesforce data can be look up using the ACD services for automatic call distribution and data look up. For details click here

•Add Secret Key - After installation of the ACD package , user needs to generate the secret key on the application configuration page which needs to be added in the Mirage Cloud for Salesforce Portal using the menu Add Secret Key. This step is mandatory before creating any set up in the Salesforce. This secret key is internally use for security purpose while interacting between ACD portal and Salesforce. For details click here

•Create PBX Token - PBX System needs to create PBX token per PBX in order to call the ACD service. This can be done in the Mirage Cloud for Salesforce Portal using the menu Create PBX Token. This PBX token will be part of the ACD service for security reasons. For details click here