Automatic Call Distribution for Salesforce

Components of ACD for Salesforce -

1.Mirage Cloud for Salesforce Portal to establish connection between Salesforce Org and ACD Portal.

2.Automatic Call Distribution for Salesforce Package

3.ACD Services to connect to Phone Systems

Mirage Cloud for Salesforce Portal Features

•Salesforce Connection - Used to connect Salesforce to ACD so that Salesforce data can be look up using the ACD services for automatic call distribution and data look up. For details click here .

•Add Secret Key - After installation of the ACD package , user needs to generate the secret key on the application configuration page which needs to be added in the Mirage Cloud for Salesforce Portal using the menu Add Secret Key. This step is mandatory before creating any set up in the Salesforce. This secret key is internally use for security purpose while interacting between ACD portal and Salesforce. For details click here .

•Create PBX Token - PBX System needs to create PBX token per PBX in order to call the ACD service. This can be done in the Mirage Cloud for Salesforce Portal using the menu Create PBX Token. This PBX token will be part of the ACD service for security reasons. For details click here .

•Look Up Default Value - The main set up data PBX ID, look up ids and the default value will be saved in the Mirage Cloud for Salesforce Portal database on the basis of org ID.. User can see the default extension number or the default data look up value using this menu. For details click here .