Extension Lookup

 

1.Goal - Get the extension number of the account owner of the caller from the Salesforce to do the call distribution.

 

2. Extension look up service - Help

 

3.Automatic Call Distribution for Salesforce set up for Account Owner Extension Look Up. Default set up available with Automatic Call Distribution for Salesforce

 

 

 

4.Parameters required for Extension data lookup service

 

1.Extension Lookup ID

2.Org Id

3.PBX ID

 

 

4.Caller Id

 

5.PBX Token

 

 

PMG changes for Extension Look Up

1.First go to "Call Center->Queues" and select the queue you want to edit.Click on the right on the edit icon and select the option to edit the dial plan and you will see the following code blocks.
If not already done fill in the PBX Token in the Mirage Token code block

 

 

 

 

 

 

2.For the Extension Lookup fill in the lookupID in the code phone number block.

 

 

 

 

 

Note : To test any Automatic Call Distribution for Salesforce set up ,you can use Custom Configuration Test Tool available in PBX test tool