Automatic Call Distribution for Salesforce

Menu item: PBX Test Tool

 

PBX Test Tool can be used to test the services for ACD for Salesforce.

 

User can simulate the phone system using this tool and see the output of the ACD for Salesforce service.

 

Depending on the required functionality (call distribution, data look up, IVR) there are different services available

 

•Call Distribution

•Data Lookup

•IVR

 

 

ACD Cloud Service Endpoint URL

This field specifies about ACD for Salesforce Cloud Service base URL.

 

Salesforce Org ID

This field specifies about 18 character Salesforce org id.

 

Enter PBX Token

This field specifies about PBX token generated from Mirage Cloud for Salesforce Portal.

 

Select PBX

This field specifies about PBX ID which exist on ACD for Salesforce  main Setup  record.

 

Select Service Type

This field specifies about type of service. like: Extension lookup, Data lookup, IVR lookup

 

Select look Up

This field specifies about lookup Id which exist on lookup record. like: Extension lookup Id (AD9A83-09DA7E-E0A3C5)

 

Select Search Type

This field specifies about search type. like: Caller Id, Called Id, IVR ID

 

Search Type Value

This field specifies about search type value.

Example: We have selected search type as Caller Id then search type value will be Caller Id value. like: callerId = +4931976354XXX

 

Execute Service

Click on Execute Service button to see the output result.