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Update 7.1 (Winter 2023)

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Modification history version 7.1 - Winter 2023 (12/2022)

 

The main topic of this release is the direct MS Teams integration for landline calling without a contact center.

 

 

MS Teams

 

Are you using MS Teams for landline calls with Direct Routing or Microsoft Calling Plans? Then we have the ideal solution.

 

Direct Integration - system requirements

User - configure -Teams app

 

 

CC4ALL - display a text message in the CTI Data Connector SoftPhone when a caller terminates the call during ring event

 
 

Live Agent Status Dashboard

 

Several new columns can be added to the Live Agent Status Dashboard

 

For inbound and outbound calls display the Lead, Account or Contact which is in the call

For international teams you can display the city and country of a colleague and filter by country or city

Display the local time of a colleague

Display the campaign a user is working on

The column position can be selected

 

 

Power Dialer

For Power Dialer administrator - option to show only own campaigns

 

SMS

User an SMS template in flows and processes

 

Reports

Added new fields in some reports

 

 

 

Different issues related to 3CX

 

 

Install Update

Update installation step by step

Recommended Update Settings

 

 

 

Webinar -  CTI Data Connector for Salesforce and Microsoft Teams

 

Get more insights how the MS Teams integration works