Unaric Voice 

Modification history version 7.1 - Winter 2023 (12/2022)

 

The main topic of this release is the direct MS Teams integration for landline calling without a contact center.

 

 

MS Teams

 

Are you using MS Teams for landline calls with Direct Routing or Microsoft Calling Plans? Then we have the ideal solution.

 

•Direct Integration - system requirements

•User - configure -Teams app

 

 

•CC4ALL - display a text message in the Unaric Voice SoftPhone when a caller terminates the call during ring event

 
 

Live Agent Status Dashboard

 

Several new columns can be added to the Live Agent Status Dashboard

 

•For inbound and outbound calls display the Lead, Account or Contact which is in the call

•For international teams you can display the city and country of a colleague and filter by country or city

•Display the local time of a colleague

•Display the campaign a user is working on

•The column position can be selected

 

 

Power Dialer

•For Power Dialer administrator - option to show only own campaigns

 

SMS

•User an SMS template in flows and processes

 

Reports

•Added new fields in some reports

 

 

 

•Different issues related to 3CX

 

 

Install Update

•Update installation step by step

•Recommended Update Settings

 

 

 

Webinar -  CTI Data Connector for Salesforce and Microsoft Teams

 

•Get more insights how the MS Teams integration works