Available with Summer Release 2025

 

How to Make a Call with Unaric Voice in Microsoft Teams Desktop

 

1.Open Unaric Voice in Microsoft Teams.

2.Use the dial pad to enter a phone number manually or use the field above the dial pad to enter a number with the keyboard.

3.Click the Call button to start the call.

a.A modal window in Unaric Voice will appear, showing the call direction and the contact (contact name if available from Salesforce or else: number + (external))
If you do not want to log the call in Salesforce, check the checkbox Do not log the Call in Salesforce.

b.At the same time, a Teams call pop-up appears.
 

 

4.To join the call, click Accept in the MS-Teams pop-up.

a.You cannot join the call from the Unaric Voice modal.

b.You can Leave or Decline the call in both the Unaric Voice modal and the MS-Teams pop-up.

5.Once the call is accepted, the Active Call Screen appears:

oThe screen shows the call direction, the contact or number and the call timer.

oIf you do not want to log the call in Salesforce, check the checkbox Do not log the Call in Salesforce.

oA control bar allows you to:

▪Hold/Resume the call

▪Leave the call

oThe rest of the interface is dimmed to prevent starting another call

 

 

Alternative:

You can also start a call directly from your Call History.

 

 

 

How to Make a Call with Unaric Voice in Microsoft Teams Mobile

 

1.Open Unaric Voice in the Microsoft Teams mobile app (Android or iOS).

2.Tap the dial pad icon at the bottom right to open the number pad.

3.Enter a phone number manually via the dialpad.

4.Tap the Call button to initiate the call.

a.A modal window in Unaric Voice will appear, showing the call direction and the contact (contact name if available from Salesforce or else: number + (external))
If you do not want to log the call in Salesforce, check the checkbox Do not log the Call in Salesforce.

b.At the same time, a Teams call pop-up appears.

5.To answer, use the Teams banner.

a.You cannot join the call from the Unaric Voice modal.

b.You can Leave or Decline the call in both the Unaric Voice modal and the MS-Teams pop-up.

6.Once the call is accepted, the Active Call Screen appears:

oThe screen shows the call direction, the contact or number and the call timer.

oIf you do not want to log the call in Salesforce, check the checkbox Do not log the Call in Salesforce.

oA control bar allows you to:

▪Hold/Resume the call

▪Leave the call

oThe rest of the interface is dimmed to prevent starting another call

 

 

Alternative:

You can also start a call directly from the Call History by tapping the green Call icon next to an entry to call that contact.