Available with Summer Release 2025

How to view and filter the call history on desktop

 

In the History section, you can see a list of your recent calls (max. 200 entries), including:

•Contact icon

•Contact:

oIf known from Salesforce: Contact Name or Call queue name

oIf unknown: Phone number + (External)

•Call direction (e.g. Outgoing, Incoming, Missed)

•Duration

•Call time

 

 

You can search your call history by entering a number or name in the Search History field.

 

To filter your call history:

1.Click the dropdown menu at the top right of the History section.

2.Choose a filter option:

oAll – shows all calls

oMissed – shows only missed calls

oIncoming – shows received calls

oOutgoing – shows calls you made

 

 

Additional Features:

 

•When you hover over a call entry in the history, a green Call button appears (except for anonymous callers). Click it to quickly call that contact again.

•When you click a history entry, the Details panel opens on the right and shows:

oContact icon

oContact:

▪If known from Salesforce: Contact Name or Call queue name

▪If unknown: Phone number + (External)

oPhone number

▪Click the phone number to quickly start a call.

▪Click the Copy icon to copy the phone number.

oDate of the calls

oCall direction (e.g. Outgoing, Incoming, Missed)

oWho initiated the call

oStart time and end time

oTotal call duration

 

How to View and Use Call History on Mobile

 

In the History section of the Unaric Voice Add-In mobile app, you can see up to 200 recent calls. Each entry shows:

•Contact icon

•Contact:

oIf known from Salesforce: Contact Name or Call queue name

oIf unknown: Phone number + (External)

•Call direction icon (Outgoing, Incoming, Missed)

•Call duration

•Call time and date

 

 

You can search your call history by entering a number or name in the Search History field.

 

To filter your call history:

Tap the filter dropdown to switch between:

•All

•Missed

•Incoming

•Outgoing

 

Redial a Call:

To call someone again, simply tap the green call icon on the right side of a history entry (not available for anonymous callers).

 

 

 

Active Call Persistence and History Sync

 

The Add-In keeps your call events safe, even if the Add-In is inactive, such as when switching to other Teams tabs like Chat, Calendar, or Activity.

 

•Active calls stay tracked: If you switch tabs or minimize the Add-In during a call, it keeps tracking the call in the background.

•Auto-restore: When you return, the ongoing call appears with its current status (ringing, answered, on hold).

•Up-to-date history: All events are mapped correctly so your Call History remains accurate.

•24-hour sync (inactive app): If the Add-In was inactive while calls happened, those calls are still synced and stored in your Call History for up to 24 hours after the server reset.
Note: The 24-hour window is based on the server reset time at night, not from a fixed time like 10 AM to 10 AM.

•When someone calls you, the call rings on both desktop and mobile. However, the call is only logged in the history on the device where you answered it.

 

 

 

Missed Calls During DND or Active States

 

If you are in Do Not Disturb mode, on another call, or presenting, incoming calls are not delivered but still logged.

 

•The call appears in your Call History as a Missed Incoming Call.

•A notification is shown: "You missed a call from {number}"

•These missed calls are not logged as Salesforce tasks (unless they are queue-based calls).