Available with Summer Release 2025

 

How to Receive an Incoming Call with Unaric Voice in Microsoft Teams Desktop

 

When you receive a call, two things happen at the same time:

 

1.A modal window appears in Unaric Voice, showing the call direction and the contact (contact name if available from Salesforce or else: number + (external))

a.If you do not want to log the call in Salesforce, check the checkbox Do not log the Call in Salesforce.

b.You can decline the call by clicking Leave.

2.The standard Microsoft Teams call pop-up appears.

 

 

To join the call, click Accept in the MS-Teams pop-up.

a.You cannot join the call from the Unaric Voice modal.

b.You can Leave or Decline the call in both the Unaric Voice modal and the MS-Teams pop-up.

 

Once the call is accepted, the Active Call Screen appears:

oThe screen shows the call direction, the contact or number and the call timer.

oIf you do not want to log the call in Salesforce, check the checkbox Do not log the Call in Salesforce.

oA control bar allows you to:

▪Hold/Resume the call

▪Leave the call

oThe rest of the interface is dimmed to prevent starting another call

 

 

 

How to Receive an Incoming Call with Unaric Voice in Microsoft Teams Mobile

 

When you receive a call, two things happen at the same time:

 

1.A modal window appears in Unaric Voice, showing the incoming number and call type (e.g. External).

a.If you do not want to log the call in Salesforce, check the checkbox Do not log the Call in Salesforce.

b.You can decline the call by tapping Leave.

2.The standard Microsoft Teams call pop-up appears.

 

To join the call, tap Accept in the MS-Teams pop-up

a.You cannot join the call from the Unaric Voice modal.

b.You can Leave or Decline the call in both the Unaric Voice modal and the MS-Teams pop-up.

 

Once the call is accepted, the Active Call Screen appears:

•The screen shows the call direction, the contact name or number and the call timer.

•If you do not want to log the call in Salesforce, check the checkbox Do not log the Call in Salesforce.

•A control bar allows you to:

oHold/Resume the call

oLeave the call

•The rest of the interface is dimmed to prevent starting another call

 

o

 

 

 

Hidden or Unknown Numbers Are Shown as "Anonymous"

If the phone number of the caller is not available, Unaric Voice will display 'Anonymous' instead of showing an empty or invalid number.

 

You will see "Anonymous" when:

•The number is missing

•The number - or *

 

This applies in:

•The call modal during an active incoming call

•The call history list, including missed calls

•Any pop-ups or notifications that show caller information