Amazon Connect has some additional features or different call behaviour within the CTI Data Connector SoftPhone compared to a normal phone system integration.

 

It requires Chrome or Firefox. Tablet and mobile devices are not supported.

 

After the first sign in, the access to the microphone needs to be allowed. See also troubleshooting how to select and allow the microphone through Browser settings.

 

 

Depending on the Browser, the microphone icon shows only during a call or always.

 

 

 

 

 

•Log in to Amazon Connect

•Presence State

•Internal Calls

•Mute Microphone / Dialpad

•Transfer a Call

•Pre-recorded voicemail

•After Call Work / Call Rejection