Unaric Voice 

Amazon Connect does not support making a call to an internal extension as there are no extensions.

 

If a user has a mobile phone, you can configure this as internal extension and access it in the CTI Data Connector SoftPhone by typing in his first or last name in the line Phone Number / Internal Directory. This option is only available if there is no active call.

 

 

 

 

The internal extension is configured in the Salesforce user record