Automatic Call Distribution for Salesforce
IVR Look Up Case Number
1.Goal - If case number entered by the caller is found in Salesforce, the case will be automatically pop up in a tab.
2.Automatic Call Distribution for Salesforce set up for IVR Look Up Case Number
Amazon Connect changes for IVR Lookup
| 1. Create contact flow in Amazon Connect and set IVRLookUpID and IVRInputValue attributes. |
| 2. IVRLookUpID is the look up id of IVR set up in Salesforce. |
| 3. IVRInputValue is the case number entered by the caller. |
Note : To test any Automatic Call Distribution for Salesforce set up, you can use Custom Configuration Test Tool available in PBX test tool
