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Automatic Call Distribution for Salesforce

Navigation: Installation > Installation Guide

App Launcher - Configuration

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The configuration and setup for ACD for Salesforce is accessible via the App-Launcher (alternatively goto Setup, Installed Packages and search for ACD for Salesforce . Then click on Configure )

After the first installation, the App Launcher will be only available once the ACD for Salesforce configuration was started.

 



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Configuration - update

 

 

To continue with the setup, select first

 

Updates

Authentication

Permissions

System Information

Mirage Cloud for Salesforce Portal