Unaric Voice 

 

The Mirage Cloud Service URL determines the data center and the server version for the Mirage Cloud service.

 

The current URL is: https://*.miragecloud.com/OpenCTIWebService53/MirageOpenCTI.asmx

 

 

Example

https://IE1.miragecloud.com/OpenCTIWebService53/MirageOpenCTI.asmx

 

•IE1 is the data center location (Ireland)

•53 is the latest version number for the Mirage Cloud service

 

You can select the data center but you should not change the version number.

 

 

 

Available data centers

The Mirage Cloud service is available in 4 locations

 

•Germany (instance name: DE)

•Ireland (instance name: IE)

•Singapore (instance name: SI)

•United States (instance name: US)

 

Which data center should I use?

You should select the data center depending on your Salesforce instance. This is typically the best choice. If you do not select an instance (https://miragecloud.com/) then you are routed via geolocation to the nearest data center. In case of a service interruption the service could be moved to other Amazon data centers.

 

You find the instance ID in Setup -> Company Settings -> Company Information

 

The second criterion is the connector service for your phone system, as some services are not available in all locations.

 

Data centers for Voice and Meetings

Search your Salesforce instance in the table to get the Mirage Cloud service instance and the service types available there.

 

Service types:

1 = TAPI, GoConnect Server

2 = Unaric MS-Teams Connector

3 = MS-Teams Contact Center 4 All

4 = Unaric Meetings for MS-Teams

5 = Unaric MS-Teams Add-In

6 = Unaric Activity & Contact Info (Data Center is Ireland - no configuration possible)

7 = GoIntegrator, MIA, 3CX, Amazon Connect

 

 

More details about the Mirage Cloud service

 

MS Teams

All users must be on the same Mirage Cloud service instance. It is not possible to configure multiple data centers for MS Teams within a Salesforce Org. If there are additional phone systems, additional Mirage Cloud service instances can be selected in this Salesforce Org.

 

Data centers for Unaric Cloud Service for Salesforce

Mandatory for the following services:

1 = Unaric MS-Teams Connector Premium

2 = Unaric Meetings for MS-Teams

3 = Unaric MS-Teams Add-In