Restore connection

 

The refresh icon in the top right shows your current connection status:

 

•Green: Connected - click to reconnect if needed

•Red: Disconnected - click to reconnect to the Cloud Service

•Gray: Offline - no internet connection detected

 

Click the icon to reload the Add-In:

•If no call is active, the Add-In reloads immediately.

•If a call is active, the system will first end the call properly, then reload the Add-In.

 

This ensures you don’t lose data and keeps the app responsive.

 

 

Sign out / Sign in

 

A menu icon (☰) in the top-right corner of the Add-In gives you quick access to:

•User Info – displays the logged-in email address

•Help – opens the documentation based on your selected language

•Sign out – logs you out of the Add-In and shows the login screen

 

 

 

Sign out Flow

 

When you sign out:

•You’re redirected to the sign out screen

•On next launch, the sign in screen will appear

•If you're still active on another device and try to make a call, the app blocks it and shows this message:
"You’ve been logged out. Please sign in again to continue."

 

You'll then be redirected to the login screen automatically.