Unaric Voice 

 

Available with Summer Release 2025

 

The Unaric Voice MS-Teams Add-In shows clear error messages when something goes wrong during login or usage.

 

These messages appear:

•On the authentication screen (e.g. missing license or invalid user mapping)

•Inside the app when a request fails

 

These messages help you to understand the issue and take the next step.

 

Examples:

•400 - The Office 365 user is not recognized as a CTI user in Salesforce

•1006 – No Unaric Voice MS Teams Add-In license assigned to the user

•1005 – The Office 365 user {userPrincipalName} is not added to a Salesforce Call Center Configuration

•Unable to connect Unaric Cloud Service