CTI Data Connector 

 

Mirage uaCSTA Cloud Connect offers a direct connection to the Mirage Cloud service . A local installation of the CTI Data Connector - TAPI Link is not required.

 

 

 

 

Desk Phones for Mirage Mirage uaCSTA Cloud Connect

Mirage uaCSTA Cloud Connect is a special service which works with Desk Phones supporting the uaCSTA (User Agent Computer Supported Telecommunications Applications) protocol.

 

 

 

If your Desk Phone is not listed but comes with uaCSTA, just try if it connects.

Configure Call Center Adapter

•You have to enable using an own Login ID. The Login ID in Salesforce will be your complete phone number you configure in the Desk Phone.

•SoftPhone handles dialing rules must be set to Y

 

Configuration Desk Phone

You have to configure the  Mirage uaCSTA Cloud Connect  account in your Desk Phone.

 

Setups for Cloud PBX provider with Auto Provisioning

The following Cloud PBX providers do have predefined configurations and the Desk Phone is configured automatically.

•Nfon

•Placetel

 

Setups for all Cloud PBX providers

A separate account for the Mirage uaCSTA Cloud Connect  is required. The configuration could be different depending on the brand of the Desk Phone.

The following data is required as input.

 

•Account: A unique ID per user. This account ID will be used as the Login ID in Salesforce. The ID may not contain spacers, lowercase letters and any special character like @ #

 

For security reasons a 20 digit ID is recommended which is known only to you. Generate ID (external Web service)

This automatic generated ID consists of numbers and uppercase characters and works with all connectors.

 

•Password: miragecloud

•Registrar. The IP address to Mirage uaCSTA Cloud Connect including Port 6050 - example: ie1.pbx.miragecloud.com:6050

•Proxy Server: Same as registrar. Configure Proxy for TCP protocol -  - example: ie1.pbx.miragecloud.com:6050;transport=tcp

 

 

 

IP for Mirage uaCSTA Cloud Connect

 

 

Find below the configuration for the different Desk Phones

 

Snom

First check the firmware version. It must be 8.9  or newer. For some older Snom Desk Phones minimum version is 8.7.

Type in the IP address of the Desk Phone into the Browser.

 

 

 

 

Then add the account. You have to configure the last account (typically identity 12 or 4) with the following account details.

 

 

Yealink

First check the firmware version. It must be xx.82 (second number must be version 80).

Type in the IP address of the Desk Phone into the Browser. The default user name is: admin. Default password is: admin

 

 

Then add the account. You can use account 2 or higher for the setup.

 

 

Mitel (Aastra)

 

Mitel cannot be configured using the web interface. You have to load a configuration file (<mac>.cfg where <mac> is the mac address of the phone)

 

•Download sample configuration file

•Change the  uaCSTA Cloud Connect Service IP address (see above)

•Use the mac address of the Desk Phone as filename - e.g. 00085d0304f4.cfg

•Information about Mitel CFG files

 

Possible cause of an error

•Check if the phone has the        latest firmware installed

 

Check if uaCSTA is activated

•Snom -        enable uaCSTA

 

 

You have to install CTI Data Connector SoftPhone application 5.5.051 or greater to use this functionality.

 

 

 

 

•A CTI user license is required

•For each CTI user license only 1 Desk Phone can be registered

See also
 
Data stored for each uacsta Desk Phone