CTI Data Connector 4.0

Update Version 3 to 4

Hide Navigation Pane

Update Version 3 to 4

 Previous topic Next topic No directory for this topic  

Update Version 3 to 4

 Previous topic Next topic Topic directory requires JavaScript JavaScript is required for the print function Mail us feedback on this topic!  

Modification history version 4

For a complete list of all modifications click here

 

Call Center Adapter / SoftPhone

Works with Internet Explorer, Firefox, Chrome and Safari - Details see Browser Support

Outgoing call from a task with a phone number, which is stored in multiple contact records. The phone note will be automatically assigned only to the contact who is assigned to the task

Outgoing call from a case. The phone note is automatically assigned to this case. Necessary configuration settings

Adapter with default values for Germany and USA / Canada

Displays a logo in the SoftPhone

Additional optimization for supported telephone number formats for incoming and outgoing calls. The phone number listed below will be recognized with incoming calls and for outgoing calls, the numbers are reformatted so that the PBX can use it to dial.

 

Numbers in brackets are samples if the caller is located in the USA.

 

•+49 7525 5293-39 (+1 646.257.3801)

•0049/752593-39  (011 1 646.257.3801)

•+49 (0) 7525529339  (+1 (1) 646.257.38)

•0049(0) 7525/529339 (0111 (1) 646.257.3801)

•004907525/529339 (0111 1 646.257.3801) this is not a valid phone number format  but it would work nevertheless

•07525/529339  (1 646.257.3801)

•529339 (257.3801)

Link: My Calls Today works with different date formats

 

CTI Data Connector for Salesforce

New option: right mouse click : About Mirage Computer Systems GmbH. Displays the version number

The offline help is no longer included in the download package

Configuration Wizard

TAPI driver name includes the extension number

Remove a prefix for incoming calls (e.g.. TAPI driver sends 007525529339)

Installer

Installs .NET 3.5 Framework if not installed yet

Automatically uninstalls version 3 or beta version 4

At the end of the installation a help to check the SoftPhone is displayed

Improved 'Silent' Installation to support the rollout of a large number of workstations

Update Eligibility

The update is free, if version 3 was bought after May, 1st 2012 or you have a valid update subscription which expires after June 10th 2012.

Installation of the Update

The update requires a full new installation and a new Serial Number. You will automatically get a Serial Number. In case you don't get one, contact  Support@mirage-systems.de.

 

Uninstalling version 3 is not required (this will be done automatically).

 

Singe User Installation

•Click here to download the update (includes the latest service pack)

•Install Call Center Adapter 4. You can transfer the values from adapter 3

•Delete Call Center Adapter 3. If you update multiple single user installations, you can also remove a user from call center adapter 3 and add the user on adapter 4

•Uninstall version 3 (Control Panel, Programs and Features)

•Proceed with the steps explained here: Single User installation.

•Activate the product with a new Serial Number

 

Network Installation

Version 3 and version 4 can be used at the same time. This allows you to make the transition for the workstations gradually.

 

•Click here to download the update (includes the latest service pack)

•Install Call Center Adapter 4. You can transfer the values from adapter 3

•Server installation

•Install one Client / Workstation and activate the product with a new Serial Number

•Remove a user from call center adapter 3 and add the user on adapter 4

•Uninstall version 3 on the user machine (Control Panel, Programs and Features)

•Install additional clients / workstations