CTI Data Connector 4.0

Service Pack 4.0.3

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Service Pack 4.0.3

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Service Pack 4.0.3

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Modification history version 4.0.3

For a complete list of all modifications click here

Call Center Adapter / SoftPhone

 

Internal Calls are saved as an activity with the call type: Internal Call

Incoming internal calls - The phone number is searches in the salesforce user fields phone and extension

New option - Expert Settings

Call transfer using a hand set updates the phone status within the SoftPhone

Salesforce Adapter Version 4.0.2 is installed. This fixes a bug with lost connections where the SoftPhone did not respond after some time

The log files for the salesforce adapter is now enabled when the log file option of  CTI Data Connector for Salesforce is checked

CTI Data Connector for Salesforce

Crash when line is busy (only Cisco)

Configuration Wizard

New Options: Use dialing rules for incoming calls, Use dialing rules for outgoing calls

Installer

Changes for the Silent Setup

Update Eligibility

The update is free for all users of version 4.

Installation of the Update

The update requires a new installation of the Call Center Adapter.

 

Uninstalling version 4 of CTI Data Connector for Salesforce is not required.

 

Singe User Installation

•Click here to download the update

 

•Change the name of the call center adapter 4.0

 

•Install Call Center Adapter 4.0.3. You can transfer the values from adapter 4.0 manually

•Proceed with the steps explained here: Single User installation.

•Either remove each user assigned to the adapter 4.0 depending on the installation progress or delete the adapter 4.0. This will remove all users. Assign the user(s) to adapter 4.0.3

 

 

Network Installation

Version 4.0 and 4.0.3 can only be installed at the same time, if version 4.0.3 is installed on a separate network folder. This allows you to make the transition for the workstations gradually. If the installation is done into the same folder, all workstations have to be updated immediately.

 

•Click here to download the update

•Change the name of the call center adapter 4.0

 

•Install Call Center Adapter 4.0.3. You can transfer the values from adapter 4.0 manually

•Server installation . In case you installed version 4.0.3 into a new folder, copy the license file cdcsfe.lic from the old folder into the new folder.

•Install one Client / Workstation

•Either remove each user assigned to the adapter 4.0 depending on the installation progress or delete the adapter 4.0. This will remove all users. Assign the user(s) to adapter 4.0.3

•Test the new version making an outgoing and incoming call

•Install additional clients / workstations