Terminal Server installation is not supported with version 4. Install version 3 instead. We are working on a solution for this problem.

 

First check, if your TAPI server is approved for Terminal Server usage. You then do not need additional licenses for CTI Data Connector for Salesforce. If the TAPI driver is installed on the local PC (telephone handset is directly connected to the PC) and CTI Data Connector for Salesforce is running on the Terminal Server, then the Terminal Server Server Add-On for CTI Data Connector for Salesforce is necessary. This allows the local TAPI driver to communicate with the application on the Terminal Server.

Installation with TAPI driver installed on Terminal Server

 

If the TAPI server is Terminal server approved the installation is done as follows

 

•Start the installer package through the control panel

•Proceed as explained in the network installation chapter

•During the Workstation Setup, select in the program manager dialogue: Install CTI Data Connector for Salesforce for all users.

 

If there are multiple Terminal Servers, start the workstation setup on each server.

 

Every user can select a TAPI driver when he runs CTI Data Connector for Salesforce. There should be a list with multiple extensions listed in the TAPI driver selection.

Installation with TAPI driver installed on the local PC (Terminal Server Add-On required)

Some TAPI drivers don't work on a Terminal Server (e.g. there is no 64bit TAPI driver or the driver is not Terminal Server compliant). Having this situation you can install the TAPI driver on the local PC. The installation process requires an additional setup and the license for the Terminal Server Add-On.

 

•Install files on the Terminal Server

•Install files on the local PC

 

 

A Citrix Server Add-On will be available shortly. Please contact Support@mirage-systems.de for more information.