Changes are only necessary in case there are problems with the adapter.

 

 

Polling interval in salesforce adapter

Change this value if you get calls signaled in the SoftPhone with a large delay. The smaller this value, the faster events are handled within the SoftPhone.

 

 

Timeout for http requests

In case the SoftPhone does not react after some time and this happens frequently, then change this value to 50.000 to 1000.000