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Automatic Call Distribution for Salesforce

Navigation: Phone System Integration

Phone System supporting Web Service

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A phone system which can invoke a web service allows using the complete feature set of Automatic Call Distribution for Salesforce.

 

The PBX sends information about the caller like Caller ID or IVR ID to he ACD Service

The ACD service does a data lookup in Salesforce

The PBX then transfers the call or does an action like greeting the caller with his name

 

 

call-distribution-workflow