Automatic Call Distribution for Salesforce

We can add Call recording option using Twilio Studio.

 

Twilio studio has controls for call recording.

 

We can use these controls to add call recording feature in any existing phone system via Twilio.

 

Help Link- https://www.twilio.com/docs/studio/widget-library/call-recording

 

 

The recording can then by linked to Salesforce using Automatic Call Distribution for Salesforce ALAAS configurations.