Unaric Voice
Modification history version 5.4 (4/2016)
CTI Data Connector SoftPhone
Multi-Monitor support for Service Cloud * |
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Automatically assign a new case when it was created during a phone call (service cloud console) |
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If cases are created automatically for incoming calls, the account is loaded in a primary TAB, the contact including case is loaded in a sub TAB (service cloud console) |
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If cases are create automatically for outgoing calls and dialing is done from a list view, the account is loaded in a primary TAB, the contact including case is loaded in a sub TAB (service cloud console) |
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New configuration options: Incoming call - always display today's case, Incoming call - display today's case only after call transfer * |
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New license management in Salesforce |
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Help icon added in the title bar |
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The CTI Data Connector SoftPhone is available in Russian language |
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New feature to send logs to the Cloud Server to analyze issues. Only available if support provides the required configuration |
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In case only a force.com or chatter license is available, a modified installation package is available |
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The SoftPhone user interface showed only English instead of French, Spanish or Dutch |
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Very long account / contact names are wrapped correctly in the call history list |
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Contact without an account displayed text NULL as account name. Changed - no account name is displayed |
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Special characters like & in the call result resulted in an error during saving the task |
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In some situations the SoftPhone was replaced with a text from the salesforce calendar |
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In United Arab Emirates a license problem with the CTI Data Connector - TAPI Link occurred ** |
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Service Cloud Console - in case the option: Incoming call - always display today's case = Y, the name displayed in the TAB was NULL instead the case number |
CTI Data Connector - TAPI Link
In case the TAPI driver changes the ID during a call, the phone call was not terminated in the CTI Data Connector SoftPhone ** |
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The CTI Data Connector - TAPI Link can now handle multiple calls per second ** |
* requires to install new Call Center Adapter
** requires to install new TAPI Link Connector 5.5.x
New CTI Server support
CTI Data Connector - TAPI Link can directly communicate with the Mondago Go Connector Server - a TAPI driver is not required.
Requires to install new CTI Data Connector - TAPI Link
Install Update
If you are unsure, which CTI Data Connector SoftPhone or CTI Data Connector - TAPI Link you have installed, just hover over the headline: CTI Data Connector in the CTI Data Connector SoftPhone application. The version number is displayed.
SoftPhone version
The first entry with SoftPhone is the CTI Data Connector SoftPhone application version number. Latest version is 7.7049.1.
Connector or Server version
The second entry is the connector or Server version
•TLC (CTI Data Connector - TAPI Link). The latest version is 5.7.2).
•TLC x.x (uaCSTA) is displayed when an Desk Phone with Mirage uaCSTA Cloud Connect is used. This is for informational purpose only
The CTI Data Connector SoftPhone application is updated regularly. We recommend checking for updates once per month.
New license management
The licensing is now done within Salesforce and no longer using CTI Data Connector - TAPI Link. You have to assign the users instantly after you installed the CTI Data Connector SoftPhone application.
The default license count is 50 licenses for 1 month. We will update that to your real license count within 2 business days. If you need the full license count instantly open a support ticket. However the license count can only be added after you installed the CTI Data Connector SoftPhone update.
•Install CTI Data Connector SoftPhone application version 7.7049.1 (mandatory)
•Assign a license to users (mandatory)
•Update Call Center Adapter (optional - only required if new configuration options used)
•Update CTI Data Connector - TAPI Link (optional - no longer requires a Serial Number)
To install this update a valid cloud subscription is required.
