Unaric Voice
The setup with the old (legacy) call center adapter is explained here. The adapter is no longer supported. All newer configuration options will only be available in the extended call center configuration.
CTI Adapter URL
Die CTI Adapter URL starting from 5.6 onwards is always
/apex/Mirage__mirageSystemsOpenCTI
for all instances (including Sandbox
Mirage Cloud Service URL
The Mirage Cloud Service URL determines the data center. You should reconfigure the default settings.
Do not change any configuration but the Mirage Cloud Service URL should be changed.
Call Center Setup
The detail call center configuration is done using the sections below in the adapter
