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Unaric Voice 

Microsoft Teams supports blind and consulted transfers.

 

From Salesforce you can transfer the call to different targets, such:

•A MS-Teams User in the Office 365 directory

•A MS-Teams User via email address

•A CTI Data Connector User with MS-Teams

•A Phone Number

•A MS-Teams Call Queue

 

calltransferoptions

 

 

 

Details for Blind Transfer

 

Details for Consulted Transfer