It is possible to switch the data center and region in case of more extended service disruption.

 

The following steps are required.

 

Select a new data center

 

Select a new data center instance and pay attention to the phone system mentioned per data center instance.

 

 

Change the data center in Salesforce

Open the Main Setup Page in your call center configuration and change the Mirage Cloud Service URL

 

 

After that change, all users need to logout from Salesforce and login again. The new data center is instantly used.

 

Mirage Connector for MS Teams

 

If the Mirage Connector for MS Teams is used, the same URL must be changed in Azure.

 

 

1.Login into Azure Portal - https://portal.azure.com/

2.Go to your Azure bot.

3.Select Channels in the left pane and select Microsoft Teams  from the list of available channels.

 

 

 

Select the TAB Calling

 

 

 

 

Change the Webhook (for calling). Only change the data center location (in the example below ie11) and leave the other part of the URL unchanged