Navigation: Introduction >
Taskbar - Control Basic Functions
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Navigation: Introduction > Taskbar - Control Basic Functions |
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After the program start, the taskbar (notification area, down to the right near the date and time) will display the icon
CTI Data Connector salesforce.com Edition is ready and will respond to incoming and outgoing calls.
You can control basic functions via the icon :
| • | with a single click on the right mouse button you select options such as redialing or service programs |
| • | with a single click on the left mouse button you operate phone functions (pick up call, hold, transfer, hang up) |
| • | with a double click on the left or right mouse button you start the CTI Data Connector salesforce.com Edition control centre |
During the signaling of a call by the Desktop Notification the control via the taskbar icon will not be available.
If a call is missed the icon turns to red - 
Hovering above icon with the mouse pointer
If you hover above the icon with the mouse pointer, the message CTI Data Connector salesforce.com Edition - 0 call(s) will appear. The amount of incoming and outgoing calls during the last restart will be displayed.
The options in detail:
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