This tutorial is an easy way to learn how to use CTI Data Connector salesforce.com Edition. It is designed for all office workers who want to  benefit from Computer Telephony integration.

 

While completing these lessons, you will learn how to make an outgoing call, use the phone book or make the necessary configuration settings for your PBX system.

 

Part I explains the basics for using CTI Data Connector salesforce.com Edition features, including how to make calls, receive calls or how to make personal configuration settings. Part II provides hands-on experience for using additional features like expert settings or database configuration.

 

The Online Tutorial will be updated also after its release. In case you do not have Internet access, you can select the Offline version in the Configuration Wizard.

 

Use the buttons in the upper right corner to browse through the online help.

 

 

Print this tutorial

The Online Tutorial is also available as a PDF document.

 

You can print this tutorial - click on the link to download PDF file

 

Copyrights and Trademarks

Copyright © 2001-2006 Mirage Computer Systems GmbH. All rights reserved.
 

Information in this document is subject to change without notice. The software described in this document is furnished under a license agreement or non-disclosure agreement. The software may be used or copied only in accordance with the terms of those agreements.

 

This documentation and the accompanying materials are for informational purpose only and property of Mirage Computer Systems GmbH. Information in this document is subject to change without notice. The names of companies, products, people, characters, and/or data mentioned herein are fictitious and are in no way intended to represent any real individual, company, product, or event, unless otherwise noted.

 

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or any means electronic or mechanical, including photocopying and recording for any purpose other than the purchaser’s personal use without the written permission of Mirage Computer Systems GmbH.

 

All products and company names mentioned herein may be the trademarks of their respective owners.

www.cti-data-connector.com

 

CTI Data Connector salesforce.com Edition Version: 2.3.1

 

This document was updated: 08.10.2007