Single right mouse click on the icon
Here you can choose from different options. Depending on the configuration it is possible that not all options will be available:
• | Open CTI Data Connector salesforce.com Edition - Starts the control centre |
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• | Redialing - redials the phone number used last |
• | Call History (incoming calls) - opens the dialog for missed calls |
• | Search address and dial - goes straight ahead to the phone book for searching an address |
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• | Format phone numbers - starts the service program for formatting the phone numbers |
• | Help - opens this tutorial - the type of the help system (Online / Offline) can be set in the configuration wizard |
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• | Quit - Terminates CTI Data Connector salesforce.com Edition |