The installation consists of 5 steps:

 

 

•Install call center adapter

•Install the application on the local PC

•Minimum Configuration Settings

•Browser Support

•Activate Product

 

Each PC needs a Serial Number to activate the software

 

 

By default, the icon is not visible on Vista and Windows 7 in the notification area. To show the icon for ESI CTI Connector for Salesforce in the system tray, click on the up arrow. Click on Customize.

 

 

This will open the Notification Area Icons control panel item. Select the icon for  ESI CTI Connector for Salesforce and in the pick list select: Show icon and notification.

 

 

 

Additionally add the red salesforce icon