To install a workstation (client PC) perform the following steps:

 

•Open the file explorer on your Workstation

•Open the installation folder on the server - default folder is ...programs\ESI CTI Connector for Salesforce

•Start Setup.exe on your Workstation

•Make the Minimum Configuration Settings - use the button Help to get detail information about the configuration options

 

 

All settings which have been defined by the administrator are automatically applied. For details see: Distribute Client Setup.

 

Necessary Rights

During installation DLLs are registered. The user who installs the application needs a right to register DLLs.

 

The user who runs the application needs the following rights on the installation folder on the server:

 

•Files cdcesisfe.xml and cdcesisfe.lic: read and write access

•All other files: read access

 

Each PC (not user) needs a CTI license.

 

 

Silent Setup

ESI CTI Connector for Salesforce supports a silent setup without any user interaction. Only at the end of the setup the user has to select his TAPI device driver and Microsoft Outlook™ contact folder.

 

Start the silent setup with: setup.exe /S

 

 

 

Icon in the System Tray

 

By default, the icon is not visible on Vista and Windows 7 in the notification area. To show the icon for ESI CTI Connector for Salesforce in the system tray, click on the up arrow. Click on Customize.

 

 

This will open the Notification Area Icons control panel item. Select the icon for  ESI CTI Connector for Salesforce and in the pick list select: Show icon and notification.

 

 

 

Additionally add the red salesforce icon

See also
 
Network Installation - general information