Placetel CTI für Salesforce
The handsets can be configured in the Administration Portal
Admin Portal, Elements / Devices
Select: uaCSTA, type in the Mirage uaCSTA Cloud IP, Port and password (see above). You have to restart your handset once the configuration is done.
If the uaCSTA option cannot be modified, uncheck: use Site configuration in the configuration section.
It is mandatory to use as server de6.pbx.miragecloud.com.
Password is: miragecloud
Check firmware. Always select the latest version (minimum firmware requirements see above)
Required Call Center settings for Nfon
The following settings are required in the Call Center Adapter
•Outside Prefix = 0
•Incoming Call - Truncate Prefix = 0;#01;#1
Depending on group option the phone number can be signaled as #0 to #99. You have to define all possible formats used and check the option: Do not truncate long distance prefix.
See Complex Rules
•For SoftPhones no Login ID is required. Only if you mix SoftPhones and handsets, you need to use the Login ID also for Softphones. It is the Salesforce ID (E-Mail address)
•If you are using handsets, you have to enable the option to use an own Login ID.
After configuring the handdsets, open a ticket in the Support Center with the following information
•Direct extension of the handset. If you configured several handsets specify all extension numbers •Nfon user number ID starting with K •Each handset needs a unique Login ID. It is possible ot use the Nfon user number (number with K). For security reasons a 20 digit ID is recommended which is known only to you. Generate ID (external Web service). Provide this ID in the ticket for each handset •Once you get the the handset activated from support add the Login ID in the user record.
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