Automatic Call Distribution for Salesforce

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Update 2.0 (Winter 2022)

Modification history version 2.0 - Winter 2022 (1/2022)

new

•Audio Link and Archive Service is now using Automatic Call Distribution for Salesforce for making call recordings directly available in CTI Data Connector for Salesforce

•New configurations added in the Automatic Call Distribution for Salesforce for defining the file format and the search criteria for the call recordings

•Trigger on S3 bucket fires the new Automatic Call Distribution for Salesforce service for Media Files and adds Media files in the CTI Data Connector for Salesforce