Automatic Call Distribution for Salesforce
Create an Event
If a caller leaves a message for an appointment, the phone system can create an event in Salesforce.
Activity Name
This field specifies the Activity name.
Activity ID
This field specifies the Auto-generated unique Activity ID. This field is used for making the Activity record unique.
Mirage ACD - Setup
This field specifies the Mirage ACD - Setup name. This field is used for making the relationship between ACD setup and Activity record.
Activate
This field specifies that the Activity record is activated or not. This field is used for activating the Activity record.
Search Type
This pick list field specifies the search type. This field specifies which object and fields will be available for Search In configuration.
Date Format
This pick list field specifies the date format. This field is used for configured the date format used by the phone system.
Internal Date Separator
This field specifies the internal date separator used in the date format picklist.
Time Zone
This pick list field specifies the timezone. This field is used for configured the timezone used by the phone system.
Object Owner
This check box field specifies that the task record will be assigned to searched Object Owner.
For example
After searching, found object is Contact so in that case task record will be assigned to Contact Owner.
Priority Account owner
This check box field specifies that task record will be assigned to searched Object Account Owner.
For example
After searching, found object is Contact so in that case task record will be assigned to the Account Owner exist on that Contact.
User
This field specifies that the task record will be assigned to the configured user.
Create
This pick list field specifies the task/event type to create.
Subject
This field specifies the event subject.
Use record type for an event
This field specifies the record type Id configured for the event.
Search In
This field specifies which Objects and Fields will be used for searching in Salesforce.
