Automatic Call Distribution for Salesforce

Account Owner Extension Look Up

1.Default set up available with Automatic Call Distribution for Salesforce. Just click on Edit Button and check the Activate check box to activate the set up.  

2.Goal - Get the extension number of the account owner of the caller from the Salesforce to do the call distribution.

3. Extension look up service - Help

4.Automatic Call Distribution for Salesforce set up for Account Owner Extension Look Up.